Terms & Conditions

Age Restrictions
The minimum Age for participants on all events is 18 years of age or older, however, some events may have an age restriction of 21 years of age, please check at the time of booking.

Alcohol & Drugs

We have a strictly ‘no alcohol’ policy and if anyone arrives who is, in our opinion, under the influence of alcohol or drugs and or is suspected of bringing alcoholic drinks or drugs to an event they will not be allowed to stay for the duration of the night and will be asked to leave the premises immediately.

Health & Safety
We have a written Health & Safety policy, but we cannot be held responsible for members of the public who are attending and who do not abide by these rules.

Due to the Health & Safety risks at our locations, it is strongly recommended that the following people do not attend: Pregnant women, people who suffer from chronic heart conditions, high blood pressure, stress related illnesses, claustrophobia , people who are scared of the dark, the elderly or infirm with limited mobility and people in wheelchairs.

People with mobility problems should enquire before purchasing a ticket as to the suitability of the venue.

Smoking and Fire Hazards
We only permit smoking in designated, outdoor smoking areas and during specified smoking breaks which we will inform you of upon arrival at and during the event. Please do not bring candles or any other items that may be potential fire hazards. Battery operated torches are acceptable.

You will be expected to remain awake during the event and therefore there will be no facilities for sleeping at overnight events unless specifically advertised in the event description.

Although it is unusual for accidents to occur, and every precaution is taken to avoid such incidents, due to the nature and location of many venues, accidents/incidents may happen and all guests should preferably have their own third party public liability insurance. Our insurers have advised us that our public liability policies may not cover your party during an event as some events take place in areas that are not generally open to the public. In attending the location, you do so at your own risk and we will accept no liability for any accident or injury that may occur to yourselves , however this may be caused.

Personal Possessions
All possessions that you have brought to the event with you are your own responsibility, and all clothing, equipment, vehicles and effects belonging to you or your guests, remain your responsibility at all times. We will not be held responsible for any loss, theft or damage to your belongings and we would strongly recommend that you do not bring valuable items to an event.

We would remind all participants in our events that ghost hunts and investigations, by their very nature, can be reserved affairs as well as being interesting and fun. Therefore, we would ask, that if you are thinking of joining us as a larger group, that is looking for a humorous night, that you consider whether our type of event would be suitable for you. Disruptive behaviour will not be tolerated out of consideration to the team members and the other participants. It is required that throughout the event, you and all of your party will be asked to behave in an orderly and sensible manner so that no harm or injury is caused to anyone or anything else be that animal, physical or material.

If at any time we determine that you are not behaving in a responsible manner or that you are not showing respect for other people and their possessions, you will be asked to leave the event & no refunds will be given.

Cancelled or postponed events
Unfortunately, there are rare occasions when an event may be cancelled due to weather conditions or circumstances beyond our control. When this happens, we will make every effort to reschedule the event and you will be offered tickets for the new date or a full refund. If we are not able to reschedule the event, or you are not able to attend on the new date you will be given a prompt refund of the ticket cost. We regret that any travelling or accommodation expenses that you have independently booked will not be refunded.

You are advised that any services from us are for entertainment purposes. Our team members are professional people who take their work seriously, however, all statements made by our team are made using their own personal opinion and may not reflect the opinions of others. The ghost hunts and vigils are primarily for entertainment purposes and any comments or information stated by the mediums or clairvoyants are their own senses and beliefs and it is up to you to make up your own opinion on what you are told and should not be taken as being the only course of action. It is unusual if we do not experience activity during our events, but we cannot and do not guarantee that you will experience any activity.

Weather Conditions/Appropriate Clothing
Any event that is due to take place either in part or wholly in the open air could be affected by a variety of weather conditions. If this occurs, we reserve the right to change or relocate the event to an area that protects participants from the conditions. Due to the nature of the events, most events can be relocated and/or amended without affecting the entertainment and enjoyment of the event. It is your own personal responsibility to wear suitable clothing for the weather conditions and due to the fact that there can be a dramatic raise or drop of temperature, we would recommend that you wear layers of clothing that can be removed or replaced as necessary.

By agreeing to these terms and conditions you further indemnify the organisers/promoters from and against all legal liability in respect of any costs or claims, damages, demands, penalties, actions, proceedings, suits, losses or expenses in respect of or arising from injury to or death of any person or damage to any property arising from your participation in the chosen event


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Commercial Insurance

Commercial Insurance
through Simply Business

Public Liability : £5,000,000

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